Terms, Conditions and Liability Statement

Cancellation Policy 

While it is unfortunate that circumstances arise leading to people missing their appointments, in order to limit any potential stress and upset there is a cancellation policy in place. MOVE l BREATHE physiotherapy operates with regular waiting lists and missed appointments significantly affect the livelihood and viability of the clinic. Should ill health or misfortune affect your ability to attend an appointment, I would be grateful if you would graciously accept the cancellation policy as described below. 

We ask that you provide at least 24 hours notice, if you need to change or cancel an appointment.

> First cancellation or non-attendance £20.00 

> Second late cancellation or non-attendance: 50% of appointment charge > Third and any subsequent late cancellation of non-attendance: 100% appointment charge. 

Privacy policy 

A warm welcome to my website. There follows a few terms and conditions associated with this website that I’ll assume you agree with if you continue to browse. If you are not comfortable with terms and conditions, please feel free to discontinue browsing. 

The content of this website is for the provision of general information only and is subject to change without notice. 

The term MOVE l BREATHE Physiotherapy or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or the viewer of the website. 

This website employs the use of cookies to monitor browsing preferences. If you choose to allow cookies, then some personal information may be stored by MOVE l BREATHE Physiotherapy for use by third parties: A cookie is a small file that asks permission to be placed on your computer’s hard drive provided you agree. This file helps to analyse web traffic, let’s us know when you access certain sites and enables us to respond to you as an individual. The website, is therefore able to personalise operation and information according to your specific requirements, using information relating to your preferences. Cookies help the website to be more personalised and so not enable access to your computer or any sensitive information about you, other than the information you agree to share. It is your right to choose or refuse cookies by modifying your web browser. If you have previously agreed to receive marketing information, you may opt out at anytime by sending an email to: steven.bannister@icloud.com 

MOVE l BREATHE Physiotherapy nor third parties can guarantee the suitability, accuracy, performance of completeness of any particular information and materials offered or found on this website. Any information or materials that may contain inaccuracies or errors are acknowledged by you and MOVE l BREATHE Physiotherapy expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Should you choose to use any of the information or materials found on this website, it is entirely at your own risk and we shall not be liable. It is your responsibility to ensure that any products, services or information gleaned from the website is appropriate to your specific requirements. Furthermore, while links to third party websites that may be provided for your convenience, this does not suggest that we endorse the website or accept any responsibility for the content of any third party linked websites. Please note that once you leave this website, we have no control or responsibility for the protection or privacy of any information or details you may provide to third party sites. 

We seek to use reasonable care to discern the content of this website and that all the information displayed on this website or provided in the form of material or products is accurate and correct. Provided we have applied reasonable care to inform the content of this website, we do not accept any liability for any error or omission. We exclude all liability relating to any loss, injury you may experience, either directly or indirectly, notwithstanding any loss of pay, profit, opportunity or time, pain, and suffering, however arising due to relying on any information or services provided on this website by us or any third parties. 

Any physical or breath related exercises, health information such as videos or articles on this website require a high degree of self-determined responsibility to avoid misuse. It is your responsibility to ascertain whether you are fit and well enough to utilise the information and services found or provided on this website. There is no guarantee or warranty that you may not experience injury or an adverse event if performing any physical activity related to any information or material gleaned from this website. There is also no guarantee that your general health and wellbeing will improve as a result of your adherence to any exercise or breath related information related information. Therefore, you should seek appropriate medical advice in advance of any change in exercise or routine, to ensure services and products are suitable for you. Health related improvements culminate from well rounded, balanced and individually tailored interventions commonly involving multidisciplinary health practitioners. Through accepting responsibility for your own safety, you expressly waive and release any claim that you may have at any time for injury against  MOVE l BREATHE or any person or entity involved with MOVE l BREATHE Physiotherapy. Please do not use the information, services, products or materials found on this site if you are not willing to accept this responsibility. 

Information gleaned from this website, should not be taken as medical or health advice or relied upon for medical diagnosis or treatment. It is essential that you seek medical advice from an appropriately qualified healthcare practitioner in relation to any specific medical or health related concern without delay. 

This website contains material and information that is owned by or licensed by us, including the design, layout, look, appearance and graphics. The reproduction is prohibited other than in accordance with the copyright notice, which forms part of these conditions. As such, unauthorised use of this website may result in claims or damages due to a criminal offence.

The protection of your privacy is extremely important to us and as such any information provided will only be used in accordance with the privacy statement outlined below. This information may change intermittently and as such you are advised to review this policy from time to time to ensure you are comfortable with the conditions. This privacy policy outlines how  MOVE l BREATHE Physiotherapy uses and protects any information that you provide as a result of browsing this website and is effective from 22nd September 2020. 

Data and information we may collect: 

name 

contact information including email address 

demographic information such as postcode, preferences and interests 

other information relevant to customer surveys and/or offers 

What we do with the information we gather 

We require this information to individualise and tailor your healthcare service and for the following reasons: 

· Internal record keeping. 

· We may use the information to improve our products and services. 

· We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

· Occasionally, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 

· Security

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Privacy notice 

The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data. 

This data is processed by MOVE l BREATHE Physiotherapy, whose main address is Milligan House, Port Hall, Brighton, BN1 5PL. The data control contact is Steven Bannister contactable via telephone on 07930 344009. The legal basis for which we may process your data is upon three legal principles. This includes you consent, which can be withdrawn at any time, the legitimate interest of the business, and the proper fulfilment of a contract to which you are a party. It is also required that we inform the purpose of collecting the data and this is for the provision of healthcare. 

In the provision of safe and effective healthcare, personal data may be shared internally with fellow practitioners and from time to time, externally to allied health practitioners or insurance companies. In addition, any contractors or third party software providers we share information with about you, are required to delete the data once the service provided has been concluded. You are within your right to request the data we hold about you and can request that we amend or erase it at such time we will consider the request in relation to any obligations we have that outweigh your rights. This includes information that we may need to legally defend our relationship and activities. 

In accordance with statutory obligations laid out by the Health Care Professions Council. Records retained for adult Physiotherapy assessment and treatment are kept for seven years, while paediatric records are retained until the subject reaches 21 years of age. If you should wish to lodge a complaint with UK independent data regulator, please find details on their website https://ico.org.uk/make-a-complaint